TERMS & CONDITIONS

1. General Terms & Conditions

Please note that the FYBOTECH Distributors (Pty) Ltd General Terms and Conditions and Specific Conditions of Sale apply. All names ``FYBOTECH`` or ``FYBO`` refer to FYBOTECH Distributors (Pty) Ltd

2. VAT

All prices quoted exclude VAT.

3. Rate of Exchange

The pricing in this quote is subject to rate of exchange

4. Terms of Payment

Payment terms are strictly Full Payment Upfront unless the Customer has applied for a credit facility and this has subsequently been granted by FYBOTECH Distributors (Pty) Ltd.

5. Risk

All associated risks are transferred to the Customer upon delivery to site/collection from FYBOTECH’s premises and the signing of a Delivery Note or Waybill. No equipment will be left on site without the signed acceptance of these terms by a company representative with the authority to do so.

6. Ownership

Ownership of the goods remains with FYBOTECH until full payment is received.

7. Warranty

All equipment is covered by standard warranties as set out by manufacturers. PLEASE NOTE: All products are Carry-In Warranty’s and the faulty product will have to be returned to the repair centre in JHB (FYBOTECH’s Office in Midrand), these shipping costs will not be covered by FYBOTECH. Details of these individual warranties are available on request.

8. Delivery

All equipment is to be collected from FYBOTECH Warehouse (Midrand). Delivery of equipment will only be delivered if prior arrangements have been made. Deliveries outside of Gauteng will be at an additional cost. FYBOTECH will hold stock at our warehouse of your order/s for a maximum of 5 business days from date of invoice.

9. Validity

All proposals are valid for fourteen (14) days from date issued.

10. Training

Prices quoted exclude training, unless expressly stated in the body of the quotation.

10.1 Terms of Payment

Payment terms are strictly full payment upfront and to be paid in full three (3) working days after invoiced has been received.

10.2 Terms of Cancellation

Cancellation of orders will incur a 10% cancelation fee if stock has been specially ordered or if payment has already been received. Due to the limited number of seats per training session and in the interest of fair and transparent practice, the following cancellation policy is strictly implemented: All cancellations are to be received in writing and acknowledged in writing by an authorised FYBOTECH representative. Cancellations received 30 days or more prior to the scheduled training date will be reimbursed in full. Cancellations received less than 30 days, but more than 14 days prior to the scheduled training date will be reimbursed at 50% of the full training fee. Cancellations received less than 14 days prior to the scheduled training date will forfeit the full training fee and will not be reimbursed whatsoever. Any refunds due as a result of cancellation will be subject to the terms of the aforementioned cancellation policy and will be reimbursed within five working days.

10.3 Requests for Transfers of Training Bookings

Requests received to change a confirmed booking to another training session will be regarded as a cancellation of the original booking plus a separate new booking. Such requests for changes in training bookings are to be received in writing along with a Purchase Order for the new booking, and must be acknowledged in writing by an authorised FYBOTECH representative. In such an event, the initial booking will be regarded as a cancellation and therefore Terms of Cancellation will apply. The new booking will be subject to Terms of Payment and will be charged at the difference between the fee of the new booking and the refund due.

10.4 Training Delivery

Delivery of training at FYBOTECH. Training at alternate venues will be as per arrangement.

10.5 Notice of Training Date Changes by FYBOTECH

The date of training will be as indicated in the quotation. Although all possible measures are taken not to change scheduled training dates, FYBOTECH reserves the right to change any such date and will provide reasonable notice to the affected parties. Should the affected person/s not be able to join the training on the rescheduled date, FYBOTECH will provide up to three proposals for training dates within six months of the original training date, where after the training booking will be deemed cancelled and booking funds will be forfeited.

11. Services
11.1 Installation

Prices quoted exclude installation unless expressly stated in the body of the quotation. Installations are only to be done once a site visit inspection has been conducted and installation dates have been confirmed by FYBOTECH. Consumables (i.e. VGA, USB-XT, Splitter, Pole & Bracket) have no warranty and therefore will only be covered by FYBOTECH within 10 business days after installation.

11.2 Call Outs

Please be advised that the call-out fee is charged as a consultation fee and does not guarantee that the problem will be solved on site. This charge does not include additional consumables and any de and re-installing of any (SMART/NuReva or product sold) equipment. An additional cost will be added to the standard call out fee for any special requirements.

12. Travel & Accommodation

Training & Installation quote excludes travel and accommodation should the end-user be outside of the Gauteng area. All travel and accommodation costs for Certified Trainer need to be covered by End-user / Reseller. Please note AA rates are charged within a 100km radius.

13. Exclusions

1. All Electrical Work - This includes all electrical plug points, core drilling, electrical cable, floor boxes and conduits; 2. Shop fitting - All specialized cabinets and cupboards required; 3. Ceiling Work - All ceiling construction, changes and cutouts for speakers and any other required equipment; 4. Structural - Any additional specialized brackets, or structures necessary to mount any of our equipment that have not been included in the quote; 5. Installation excludes re-enforcing of dry walling, POP up's, Patch Points and Fly leads, 6. PC Equipment – Any hardware or software required that is not included in the above quotation; 7. All Installations quoted – Exclude the removal of all existing whiteboards, ceiling fans, cupboards, speakers etc. The client will be responsible for removal of these items prior to installation as agreed on the site survey form, but should the client wish to make use of our team to conduct the de-installations, this will be quoted separately. 8. Subscriptions - All required subscriptions such as internet. The provision of any connectivity services such as ISDN, Analogue Trunks, DIGINET, Tie Lines and Digital/Analogue routes to the Customer’s premises for ultimate connection to approved communication equipment is the sole responsibility of TELKOM, and is a contract between the Customer and the service provider.

14. Collections & Deliveries - within South Africa

All orders placed with FYBOTECH is strictly EXW (Ex Works) Johannesburg Warehouse in Midrand, thus it is the Reseller's responsibility to arrange collection from FYBOTECH warehouse unless a prior arrangement has been agreed with FYBOTECH to deliver to the Reseller/s premises. Should the reseller require logistics assistance with regards to delivery of their products, FYBOTECH will be able to provide a quotation accordingly.

15. Exports & Shipping - Outside of South Africa

All products quoted by FYBOTECH are EXW (Ex Works) Factory and thus excludes any shipping, duties, taxes etc. Should the reseller require a logistics service from FYBOTECH, we will be able to provide a shipping quotation in accordance to the below terms: All products purchased by reseller / consignee within their respective country are subject to the INCOTERM RULE 2010 – CIP (Carriage and Insurance Paid To – Named Place of Destination – which in all cases will be the international airport / harbour port unless otherwise stipulated by FYBOTECH). As per the above INCOTERM, FYBOTECH (Pty) Ltd is responsible for all charges and risks associated including insurance up to Airport / harbour port. The reseller / consignee is responsible for all local charges and risks associated i.e (customs clearing, duties, taxes, local delivery) as well as any pre-shipment inspections and conformities (COCs). It is the buyer’s responsibility to ensure all shipments are pre-inspected by the Government’s preferred / chosen agency (Intertek, SGS, Bureau Veritas) before shipment is collected or shipped by FYBOTECH’s Freight forwarder. *FYBOTECH (Pty) Ltd will not be held responsible or liable for any penalties or delay in shipments due to pre-shipment inspections not being conducted prior to goods being shipped. The above terms of trade are subject to all orders placed with FYBOTECH (Pty) Ltd unless otherwise stipulated on Invoice or agreed upon between both parties prior to order.

Reseller Program Membership Period

The EDGE Reseller Program membership period is from 1 March 1 through to 28 Feb. You must meet the minimum program requirements of your assigned tier within 90 days of signing up with FYBOTECH. SMART & FYBOTECH reserves the right to evaluate your membership status at any time.